EU Right of Withdrawal

Consumers in the EU or the EEA have a 14-day period to cancel their order and return their purchase - without the mention of a reason, even when the product or service works as advertised. As of January 1, 2022, this protection also covers digital services and content.

The 14-day clock starts when customers receive their goods.

Merchants must take back their product or service and refund the client (including shipping fees).

The 14-day window only applies to purchases made online, by telephone or mail, or from an outside salesperson.